Frequently asked questions.
Frequently asked questions.
Welcome to our FAQ section. Here you’ll find answers to the most common questions about our products, services, order process, and technical support.
In addition to the obvious appearance difference, the main protection level is different: wallbox charger protection level is IP54, available outdoors;And the Movable Charger protection level is lP43, rainy days and other weather can not be used outdoors.
Yes, we have 100% test before delivery.
We can supply the sample if We have ready parts in stock, but the customers have to pay the sample cost and the courier cost.
Generally, it will take 3 to 7 working days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
We are a professional manufacturer of new and sustainable energy applications.
12 months. In this period, we will supply technical support and replace the new parts by free, customers are in charge of delivery.
Generally, we pack our goods in brown cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.
T/T 50% as deposit, and 50% before delivery. We’ll show you the photos of the products and packages before you pay the balance.
